Return Policy

Our Commitment

We are committed to providing high-quality products. If you are not satisfied with your purchase or receive a defective item, we offer a hassle-free return and exchange process.

1. 7-Day Unconditional Return

(Applicable to most non-customized products)

1. Time Limit: Within 7 days of delivery confirmation.
2. Conditions:
3. Product is unused, unwashed, undamaged, and in resalable condition.
4. Original packaging, tags, accessories, and free gifts are included.
5. (For certain categories like underwear, food, or personal care items) – these cannot be returned once opened unless defective.
6. Shipping Cost for Return: For non-quality issues, the buyer is responsible for return shipping fees.

2. Quality Issues / Wrong Item Sent

1. What qualifies: Manufacturing defects, damage upon arrival, wrong color/size/style shipped.
2. Time Limit: Please contact us within 48 hours of delivery (delays may affect resolution).
3. Shipping Cost: We cover return shipping fees for quality issues or our mistakes. We will reimburse you based on the shipping receipt.

3. After-Sales Process – Submit a Support Ticket

To request a return, exchange, or report an issue, please follow these steps:

Why use the ticket system?Tickets help us track your request efficiently. You will receive email updates and can check the status anytime in your account.

4. Return & Exchange Process Overview

Step 1: Submit a support ticket (as described above) – do not ship the item back before receiving our approval.

Step 2: Our team reviews your ticket. If approved, we will send you:

1. Return authorization confirmation
2. Return shipping address (if not already provided)

Step 3: Pack the item securely and ship it back to the address provided.

Step 4: Once we receive and inspect the returned item (typically within 3–5 business days):

1. For Refund: Money will be returned to your original payment method within 3–7 business days.
2. For Exchange: The replacement item will be shipped within 2 business days after inspection.

5. Non-Returnable Items

The following cannot be returned or exchanged unless defective:

1. Products damaged due to improper use or washing (e.g., shrinkage, color bleeding)
2. Opened or used sealed food, software, or media products (CDs, DVDs)
3. Customized/personalized products (e.g., engraved items, name-printed items)
4. Orders older than 30 days from delivery date

6. Refund Details

1. Refunds are issued to the original payment account (credit card, PayPal, etc.).
2. If you used store credits or points, they will be returned to your account.
3. For partial refunds (e.g., using a coupon), the refund amount is calculated proportionally based on the actual amount paid.

7. Contact Information

💡 Tips for Faster Processing:

1. Always include your order number and clear photos when submitting a ticket.
2. Keep your shipping receipt if you return an item – we may need it for reimbursement.
3. Check your spam folder for ticket responses if you don't see them in your inbox.